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Store Policies

Ordering & Shipping Policy

The majority of our orders are shipped via the UPS and U.S. Postal Service and are specially packed to prevent breakage. The following is our ordering and shipping policy:

  1. We accept VISA, Mastercard, Discover, Amex and PayPal.
  2. ALL orders must be paid in full prior to shipping.
  3. We only ship within the U.S.
  4. International orders please call: 1-866-337-3066 FREE
  5. Each Lamp is shipped for a flat fee of $20.

Return Policy

You may return any online purchase to us within 30 days of receiving it. Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable.

Please notify us by email at info@newcandescent.com that you would like to return purchased items and include your name and order number.

A customer service associate will email you a Return Goods Authorization (RGA) and instructions on how to ship the product back to us. Any returns sent without a Return Goods Authorization will not be accepted and will be returned back to the shipper.

Upon receiving the product together with original invoice and receipt, the merchandise will be inspected and we will issue a refund for the amount of the products. Please note:

  • All items must be returned in manufacturer’s original packaging.
  • All shipping charges related to the original purchase will not be refunded.

Privacy Policy

Our American Steampunk Lamp Company is dedicated to protecting the privacy of our customers. We do not share or sell any personal information we receive. We collect information during website visits and during the purchase process only. Any site visit information is used to help enhance the overall newcandescent.com shopping experience and is used only in aggregate form. Purchase information is maintained in account form as required to engage in secure consumer-friendly e-commerce.

You may receive promotional emails if you purchase any of our products. If you’d like to opt-out of our mailing list, you can do so during the order process or by logging into your account and updating your preferences later. You may opt-out of our mailing list if you do not create an account during your order by using the “opt-out” link on any of our emails.

Cookies enhance shopping efficiency and allow us to recognize returning shoppers. We utilize cookies to help optimize and customize the shopping experience.

We use log files – like most standard website servers. ‘Log files’ include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to administer the site, analyze trends, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We are not responsible for the privacy practices or content of any outside links or other sites.

We may need to disclose personal information when required by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. However, we make every effort to preserve user privacy.

If you have any questions about our privacy policy or any of our practices, please contact us at info@newcandescent.com